Subject Matter Expert (SME)

We’re Hiring! Be part of our journey

As a Subject Matter Expert (SME), you will work alongside our team of IPS Experts to support clients on their journey to IPS Cloud.

Subject Matter Expert (SME)

The Role:

We are looking to recruit 3 Insolvency specialists to join our rapidly growing product team. Turnkey IPS are in the midst of a major transformation as they move to a new SaaS product, IPS Cloud. We are looking for insolvency specialists who have IPS experience and are looking to diversify their skills by joining this exciting journey.

Specifically, the role will be focused on the following:

  • Supporting clients in troubleshooting issues across the range of current tools and products
  • Understand in depth the new IPS Cloud system and all of its new functions / features to be able to support the transition process for clients
  • Assist in the development of online training material through a newly acquired digital adoption platform, Walk Me, including online videos, blogs, tips, hints, news items and product documentation
  • Understand how clients currently operate across their entire insolvency lifecycle to ensure the adoption of IPS Cloud and its working practices are factored in and mapped correctly
  • Act as a key point of contact for clients who are onboarding to IPS Cloud, troubleshooting and driving successful migration projects to completion
  • Assist the testing function in executing test plans and scripts, providing structured user feedback to the development process

Key skills required:

  • A sound knowledge of the formal corporate and personal insolvency process to be able to understand the key functions of IPS
  • A clear, concise ability to write in plain English, translating business rules into digestible training output
  • A reasonable knowledge of IPS SQL
  • Be organised, innovative and deadline driven
  • Be customer focused, a strong communicator and enthusiastic
  • A confident facilitator, with the ability to manage both virtual and face to face training sessions
  • Have a sound understanding of MS Office

What we offer:

  • Competitive salary and bonus package
  • A fantastic company culture
  • Ongoing training and personal development with progression opportunities
  • Continuous feedback – we want you to want to improve and we’ll help you do it
  • The chance to work with other departments, rapidly developing your skills and knowledge
  • A generous holiday allowance that increases the longer you’re with us
  • Private healthcare cover
  • Generous pension scheme
  • Complimentary on-site parking for office based employees
  • Flexible working – we’re about getting the job done and understand work-life balance, so we’re flexible with our employees and they’re flexible with us
  • Company days out
  • A day off on your birthday
  • Access to the Glasgow Hydro club venue

Interested in applying? Please send a cover letter along with your CV via email to careers@turnkey-ips.com