RETENTION POLICY

Your privacy is important to us. This Retention Policy is where we explain to you what personal information is collected when you visit our site, how we may use that information, and how long we store it for.

This document should be read together with our Privacy Policy and Cookie Policy.

For convenience, we have divided our data protection policies into three separate pages:

  1. Our Privacy Policy
    You can find our privacy policy which explains generally how we collect, use, store, and protect your personal information.
  2. Our Cookie Policy
    You can find our cookie policy. This policy explains more about how we may collect personal information about you via cookies (it also explains what cookies are).
  3. Our Retention Policy
    This page explains how long we may hold onto your personal information.

PURPOSE OF THIS DOCUMENT

The purpose of the Retention Policy is to explain what personal information we may collect about you when you visit our site, or interact with any of our other online services, how we may use that information, and how long we store it for.

  • Our Retention Policy is broadly divided into two sections:
  • Cookies
  • Our Website

Depending on how you interact with our site and our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have entered into a contractual relationship with us or get in touch with us about our services.

The type of personal information that we collect, its purpose, and the retention period is detailed in the tables below.

Cookie Name Provider Type Function Expiry
__wpdm_client Wordpress Functional Technical cookie that synchronizes the website and the CMS. This is used to update the website Session
messagesUtk Hubspot Functional This allows you to chat with a representative on the site. Used to recognize visitors who chat with company via the chatflows tool 13 months
__cf_bm Cloud Flare Functional A necessary cookie for bot protection 30 mins
cmplz_statistics Complianz Functional Store cookie consent preferences 1 year
cmplz_marketing Complianz Functional Store cookie consent preferences 1 year
cmplz_banner-status Complianz Functional Store if the cookie banner has been dismissed 1 year
cmplz_functional Complianz Functional Store cookie consent preferences 1 year
cmplz_consented_services Complianz Functional Store cookie consent preferences 1 year
cmplz_preferences Complianz Functional Store cookie consent preferences 1 year
cmplz_policy_id Complianz Functional Store accepted cookie policy ID 1 year
__hs_opt_out Hubspot Functional used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again 6 months
_ga Google Statistics to store and count pageviews 2 years
_gid Google Statistics to store and count pageviews 1 day
_gat_gtag_UA_* Google Statistics to store a unique user ID 1 minute
_gat Google Statistics to read and filter requests from bots 1 minute
_GRECAPTCHA Google Functional to provide spam protection session
1P_JAR Google Marketing to provide ad delivery or retargeting 1 month
NID Google Marketing enables personalized autocomplete features in Search as you type search terms 6 months
DV Google Marketing used to save the user's preferences and other information. This includes in particular the preferred language, the number of search results to be displayed on the page as well as the decision as to whether the Google SafeSearch filter should be activated or not 1 day
AEC Google Marketing Purpose unknown. Under investigation 6 months
CONSENT Google Functional to store cookie consent preferences 2 years
UUELE Google Marketing Sends location information from your browser to Google’s servers so that Google can show you results that are relevant to your location 6 hours
VUID Vimeo Statistics to store the user's usage history 2 years
Player Vimeo Statistics to collect analytics data such as how long a viewer has watched the video 1 year
_hssc Hubspot Marketing to store anonymized statistics 30mins
_hssrc Hubspot Marketing this cookie is set to determine if the visitor has restarted their browser session
_hs_do_not_track Hubspot Functional This cookie can be set to prevent the tracking code from sending any information to HubSpot 6 months
_hs_hstc Hubspot Marketing keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts 6 months

COOKIES

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.
You can find out more about changing cookie settings on your computer by visiting https://www.allaboutcookies.org/manage-cookies/.

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your device automatically. Each time you visit our site you start a new “session”. When you leave our site the session ends. The expiry period of a cookie will usually run from the date of the most recent session. This means that, each time you visit our site, the expiry period for those cookies may reset.

It is important to understand that when a cookie is placed on your device it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

OUR WEBSITE

This table details the personal information that we may collect about you on our site.

Type of Personal Information

Purpose

Retention Period

IP Address

Automatically collected by our server when you visit our site Your IP address is used to track your journey through our site and may be used to secure our site, prevent malicious activity or denial-of-service attacks, and monitor the volume and flow of traffic to our site; we also use your IP address to track whether you have opted-in and consented to our Privacy Policy, Cookie Policy, and this Retention Policy

Twelve (12) months

MARKETING AND OTHER COMMUNICATION

We may use your e-mail address, collected as part of Collected Data, to send our newsletters, product updates and/or marketing communications about our products and services. If you no longer wish to receive these communications, you can opt-out by following the instructions contained in the e-mails you receive or by emailing us.

CHANGES TO OUR RETENTION POLICY

We may need to change this Retention Policy if it’s necessary for legal reasons or to reflect changes to our services or the purposes for which we may wish to collect and process your personal information. In any case, the provisions of this Retention Policy may be changed without prejudice to your rights. When we change our Retention Policy we will make the updated Retention Policy available on our site and we will also update the “Last Updated” date.

Last Updated: August 2022

Once we change our Retention Policy, we will use our reasonable efforts to inform you. This may include asking you to agree to the updated Retention Policy before we process further information about you or it may require us to suspend access to parts of our site until you agree to the updated Retention Policy – we will only restrict access to parts of our site where we deem it is necessary for us to collect or process personal information about you.

You’re welcome to contact us if you have questions about the changes.

CONTACT INFORMATION AND WHO WE ARE

This site is operated by TURNKEY COMPUTER TECHNOLOGY LIMITED. We are registered in Scotland as a limited liability company. Our registered number is SC072426 and our registered office is at Thornton Lodge, East Kilbride Road, Glasgow, G76 9HW, United Kingdom.

Core Australia Pty Ltd and Turnkey Pty are wholly owned subsidiaries of Turnkey Computer Technology Limited 

To contact us, please email us or call us on +44 (0)141 644 5444.