We hope that you enjoy using our site. We’ve prepared this Cookie Policy to help you better understand and to feel more confident about how we use cookies on our site. We have tried to keep this document as short as we legally can. However, the full-text wording is important and legally binding.

Please read the following carefully to understand our views and practices regarding cookies and how we use them when you visit our site.

For convenience, we have divided our data protection policies into three separate pages:

  1. Our Privacy Policy
    You can find our privacy policy which explains generally how we collect, use, store, and protect your personal information.
  2. Our Cookie Policy
    This policy explains more about how we may collect personal information about you via cookies (it also explains what cookies are).
  3. Our Retention Policy
    You can find out how long we may hold onto your personal information.


We use various technologies on our site to collect information that helps us improve your online experience. We refer to these technologies which include cookies, collectively as “cookies”. This Cookie Policy explains the different types of cookies used on our site and how you can control them.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies are widely used throughout the Internet in order to make sites or other online services work or to be better or more efficient. They can do this because sites and other online services can read and write to the cookies stored on your device, enabling them to recognise you and remember important information that will make your use of them more convenience, for example, by remembering your preferences, username, or showing you pages that you seemed to have a particular interest in.

If you consent to us storing cookies on your computer or other electronic devices then you agree that we can store and access cookies as described in this policy.


When you visit our site you should see a pop-up at the top of your screen directing you to this Cookie Policy and our Privacy Policy. You will be prompted to read and accept our Privacy Policy, Cookie Policy, and Retention Policy before you can continue.

By clicking or selecting the “I Agree” button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to place cookies on your device for the purposes specified in this Cookie Policy and you are accepting and consenting to the practices described.

If you do not see a pop-up at the top of your screen then you may have already accepted our Cookie Policy and our Privacy Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. If you’re unsure then scroll down to the bottom of this page where we explain how you can manage your cookies.


Our site uses cookies to distinguish you from other visitors or users of our site and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

There are three different categories of cookies that we may use on our site:

Essential cookies: These are cookies that are essential for the operation of our site. We also use cookies to prevent fraudulent use of your login credentials. These cookies are essential for using our site and therefore cannot be turned off without severely affecting your use of our site.

Analytical/performance cookies: Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. These cookies also allow us to see overall patterns of usage on our site and help us record any difficulties you may have with our site.

Functionality cookies: In some circumstances we may use functionality cookies. These are used to recognise you when you return to our site or provide enhanced and more personalised features, for example, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). If you would like more information about cookies and how you can manage the settings on your computer, you can visit


You can find more information about the individual cookies we use on our site and the purposes for which we use them in the table below:

Cookie Name

Purpose and Content


Analytics/performance cookie (first party cookie)
Purpose Used to distinguish users and sessions when they connect to our site Content A randomly generated number for client ID and timestamp Provider Google Analytics


Analytics/performance cookie (first party cookie)
Purpose Used to distinguish users and sessions when they connect to our site Content A randomly generated number for client ID and timestamp for each page Provider Google Analytics


Analytics/performance cookie (first party cookie)
Used to throttle the request rate. This cookie does not store any user information, it’s just used to limit the number of requests that have to be made to Content Either the number 0 or 1 depending on whether Google wishes to throttle requests to Google Analytics to prevent DoS or accidental attacks on Google Analytics Provider Google Analytics


Analytics/performance cookie (first party cookie)
Contains a token that can be used to retrieve a Client ID from Google’s AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.Content Randomly generated number Provider Google Analytics


Analytics/performance cookie (first party cookie)
Contains campaign related information for the user. This is tied to Google Analytics and Google’s AdWords. AdWords website conversion tags will read this cookie unless you opt-out. Content Contains a timestamp and a campaign value Provider Google Analytics


Essential cookie (first party cookie)
To determine if the cookie policy has been accepted Content Text value ‘dismiss’ Provider We provide this cookie via our site


Google Analytics

The cookies used by Google Analytics are used to collect information about how you use our site. We use this information to compile reports and to help us improve our site. The cookie collects information in an anonymous form, including the number of visitors to our site, where visitors have come to the site from, and the pages that they visited.
You can read more about Google’s overview of privacy and safeguarding your data at

Our Site

We currently only place two (2) of our own cookies on your system. These cookies are essential cookies for the purposes of security, anti-forgery, and to store certain data between sessions when visiting our site. These cookies are not designed to store personal information but rather serve an important functional purpose on our site.

Behavioural and Marketing Analytics

We use marketing software called Freshworks, Hubspot, and behavioural software called Hotjar. There are 3 types of cookies used, Long-term behavioural-analysis cookie, Short-term, single-visit cookie, and Marketing page registration. These allow us to analyse how you use our website. The cookie contains no personal information but does uniquely identify a specific browser on a specific machine, and Freshworks/Hubspot can use it to correlate this ID with an actual contact in the Freshworks/Hubspot database. The long-term cookie remains active for two years, while the short term cookie expires by default after 30 minutes. If you select the Remember my information checkbox, it enables the marketing page to show a prefilled form the next time the same contact uses it. The information stored in the cookie is a cryptographic, unique identifier and doesn’t contain the data submitted or any means for an external application to uncover the submitted information. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. Hotjar does not track or record visitors who have cookies disabled. In fact, the Hotjar script doesn’t properly load its’ different components if it detects that cookies are disabled. Read more about Hotjar settings by visiting


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.
You can find out more about changing cookie settings on your computer by visiting


Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your computer automatically. It is important to understand that when a cookie is placed on your computer it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

The duration of each cookie that we may place on your computer can be found in our Retention Policy.

Please remember that you can delete or change the way in which you store cookies on your computer at any time.


We may need to change this Cookie Policy if it’s necessary for legal reasons or to reflect changes to our services. In any case, the provisions of this Cookie Policy may be changed without prejudice to your rights. When we change our Cookie Policy we will make the updated Cookie Policy available on our site and we will also update the “Last Updated” date.
Any changes to our Cookie Policy will come into effect 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes.

Last Updated: August 2020


This site is operated by THE TURNKEY GROUP LIMITED. We are registered in Scotland as a limited liability company. Our registered number is SC196063 and our registered office is at Thornton Lodge, East Kilbride Road, Glasgow, G76 9HW, United Kingdom.

To contact us, please email or call us on +44 (0)141 644 5444.