Product Specialist
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We are looking to recruit a skilled Product Specialist to join our growing team.
Product Specialist – UK
Location: Remote/Hybrid
Job Type: Full-Time
Salary: Competitive
About Us:
Turnkey, established in 1980 by Dr. Barry Wood, is the proud creator of IPS Cloud, IPS SQL, and the Creditor Portal. We are a leading insolvency case management company dedicated to delivering innovative and efficient solutions that streamline insolvency and restructuring processes. Our technology-driven approach ensures seamless case management, compliance, and stakeholder engagement.
We are looking for a Product Specialist who will work with the team in the provision of support to our clients in an efficient and effective manner.
Responsibilities:
- Serve as the primary point of contact for clients seeking advice and guidance on our products.
- Provide expert advice on the use and application of products to clients, ensuring they receive exceptional service and achieve desired solution.
- Responsible for troubleshooting issues across the range of current tools and products.
- Ensure any issues are fully documented on the system.
- Understand in depth, the IPS Cloud System and functions to be able to provide expert support.
- Liaise with appropriate staff to ensure issues are resolved quickly and efficiently to the satisfaction of the client.
- Assist the front line support team in fielding support calls when required.
Requirements:
- Previous experience in IPS desirable.
- A sound understanding and knowledge of insolvency desirable.
- Organised, innovated and deadline driven.
- Passionate about customer service, attention to detail and over-exceeding customer expectations.
- A highly motived self-starter who is used to fast paced working.
- A strong confident facilitator, with the ability to manage both virtual and face to face support sessions.
- A sound understanding of MS Office.
What we offer:
- Competitive salary and performance bonus package.
- Collaborative and inclusive work environment.
- Ongoing training and personal development with progression opportunities.
- A generous holiday allowance that increases the longer you’re with us
- Private healthcare cover
- Generous pension scheme
- Death in service cover
- Complimentary on-site parking
- Hybrid working
- Company days out
- A day off on your birthday