Product Specialist

We’re Hiring! Be part of our journey

We are looking for an IPS specialist to join our growing team and to support our clients as they transition to IPS Cloud.

Product Specialist- UK

The Role:

We are looking to recruit an Insolvency specialist to join our dynamic product team. Turnkey are in the midst of a major transformation as they move to a new SaaS product, IPS Cloud.

As we grow, we are looking for insolvency specialists who have IPS experience and are looking to diversify their skills by joining this exciting journey. This role can be either office-based in our head office in East Kilbride or remote.

Specifically, the role will be focused on the following:

  • Supporting clients in troubleshooting issues across the range of current tools and products
  • Understand in depth the new IPS Cloud system and all of its new functions/features to be able to support the transition process for clients
  • Assist in the development of online training material supported through a newly developed online learning platform
  • Understand how clients currently operate across their entire insolvency lifecycle to ensure the adoption of IPS Cloud and its working practices are factored in and mapped correctly
  • Assist the front line support team in fielding support calls for all Turnkey products (IPS SQL, IPS Cloud, Creditor Portal)
  • Assist the testing function in executing test plans and scripts, providing structured user feedback to the development process

Key skills required:

  • A sound knowledge of the formal corporate and personal insolvency process to be able to understand the key functions of IPS
  • A clear, concise ability to write in plain English, translating business rules into digestible training output
  • A reasonable knowledge of IPS SQL
  • Be organised, innovative and deadline driven
  • Be customer focused, a strong communicator and enthusiastic
  • A confident facilitator, with the ability to manage both virtual and face to face training sessions
  • Have a sound understanding of MS Office

What we offer:

  • Competitive salary and bonus package
  • A fantastic company culture
  • Ongoing training and personal development with progression opportunities
  • The chance to work with other departments, rapidly developing your skills and knowledge
  • Continuous feedback – we want you to improve, and we’ll help you do it
  • A generous holiday allowance that increases the longer you’re with us
  • Private healthcare cover
  • Generous pension scheme
  • Complimentary on-site parking
  • Flexible working – we’re about getting the job done and understand work-life balance, so we’re flexible with our employees and they’re flexible with us
  • Hybrid working for office based staff
  • Company days out
  • A day off on your birthday
  • Access to the Glasgow Hydro club venue

Interested in applying? Please send a cover letter along with your CV via email to careers@turnkey-ips.com