PRIVACY POLICY

Last Updated: 13th November 2025

Please read the following carefully to understand our practices regarding your personal information. It is important to understand that if you interact with our website, it will be necessary for you to agree to be bound by the terms of our Privacy, Cookie and Retention Policies.

For convenience we have divided our data protection policies into three separate pages:

1. 1. 1. Our Privacy Policy explains generally how we collect, receive, use, store, process and protect your personal information.
      2. Our Cookie Policy explains:
         • What are Cookies?
         • How do we Use Cookies?
         • What types of Cookies do we Use?
         • How to Manage Cookies.
      3. Our Retention Policy explains how long we may hold certain types of personal information.

WHAT THIS PRIVACY POLICY GOVERNS

This Privacy Policy applies to our site and any other services that we may provide to you through our site (“our services”).

Personal information means information which, on its own or in combination with other information, can be used to identify you, in particular by reference to an identifier such as your name, address, or location data.

The personal information you give us or we receive or collect about you will be processed under the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) (“the legislation”).

Where we collect personal information about you through your interactions with our site (e.g. your IP address or cookies), we will be the data controller.

WHAT DATA DO WE COLLECT?

Information you provide to us:

• Name, address, email address, phone number, IP address

Information we collect automatically:

• Pages visited, services viewed, visit times, interaction data (scrolling, clicks), download errors, files downloaded, session length, etc.

Information from third parties:

• Analytics or marketing partners where permitted

HOW DO WE COLLECT YOUR DATA?

When you visit our site you may be prompted to manage your preferences through a cookie banner, with links to this Privacy Policy and our Cookie Policy.

Some of our processing relies on your consent (e.g. optional cookies and direct marketing). Other processing is based on our legitimate interest (such as ensuring site security and performance) or is necessary for the performance of a contract with you, or to comply with a legal obligation.

If you do not click “I Agree” to optional cookies, we will still collect limited technical information that is automatically sent to us (such as device type, browser, time zone, operating system). This is used only for essential purposes such as site administration, troubleshooting, performance testing and statistics).

HOW WILL WE USE YOUR DATA?

We may use your personal information to:

• Deliver our services to you
• Ensure that content is presented effectively for your device
• Improve our website, conduct analysis, and maintain security
• Communicate with you about services and updates
• Send you marketing information with your consent

LAWFUL BASIS FOR PROCESSING

Our lawful basis under Article 6 of UK GDPR include:

• Consent – you have given consent for processing personal data for one or more specific purposes
• Contract – processing of personal data is necessary for the performance of an agreement with you
• Legal obligation – processing of personal data is necessary for compliance with a legal obligation
• Vital Interests -processing of personal data is necessary to protect your vital interests
• Public Task – processing of personal data is related to a task carried out in the public interest
• Legitimate Interests – processing of personal data is necessary for the purposes of the legitimate interests pursued by our company

HOW DO WE STORE YOUR DATA?

Personal information is stored in the UK and the European Economic Area (EEA). Where we use service providers outside these areas, we ensure appropriate safeguards are in place such as adequacy decisions or contractual clauses approved by the UK Information Commissioner’s Office (ICO).

SECURITY

We use appropriate security measures including encryption in transit and at rest (where reasonable) to protect your personal data. However, transmission over the internet is never completely secure. Once received, we apply strict procedures and ‘privacy by design’ measures to minimise risk.

DATA RETENTION

We will retain your data only as long as is necessary.

Where we are a data controller, we will hold onto your personal information in accordance with our Retention Policy.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

You have the following rights under UK GDPR:-

• Access to your personal data.
• Rectification of inaccurate data.
• Erasure of your data (“right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing (including marketing).
• Withdraw consent at any time (where relied upon).

To exercise these rights, please email us or use the contact details shown below to call or write to us. We have one month to respond to you.

HOW TO CONTACT THE APPROPRIATE AUTHORITY

Should you wish to report a complaint you may contact the Information Commissioner’s Office (ICO).

MARKETING COMMUNICATIONS

We may use your email address to send newsletters, updates and marketing communications. You can opt out at any time by following the instructions contained in the emails or by contacting us

PRIVACY POLICIES OF OTHER WEBSITES

Our company website may include links to other websites. This Privacy Policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.

CHILDREN’S DATA

Our site and services are not directed to children under 13. We do not knowingly collect data from children.

CHANGES TO OUR POLICY

We may change this Privacy Policy if required for legal or operational reasons or to reflect changes to our services. Updates will be posed on this page with a new “Last Updated” date.

HOW TO CONTACT US

This site is operated by Turnkey Computer Technology Limited, a company registered in Scotland with company number SC072426. Our registered office is at Thornton Lodge, East Kilbride Road, Glasgow G76 9HW.

Turnkey Computer Technology Limited and Turnkey PTY Limited are wholly owned subsidiaries of Turnkey (Global) Limited.

For any questions regarding this Privacy Policy or how we handle your data, please email us or call us on +44 (0)141 644 5444.