FAQ

Explore our most frequently asked questions about Turnkey and our Product Suite.

Most asked questions

Who are Turnkey?

Established in 1980, Turnkey has been providing expert insolvency software solutions for decades. Visit our About section to learn more about Turnkey.

What’s in your suite?

Our product suite includes a variety of solutions to help firms around the globe become more efficient, check out our Product Suite here.

Moving to the Cloud

Our flagship product, Turnkey IPS, is now on Cloud - you can access it anywhere, anytime. Ready to make the move? Submit a demo request.

All FAQs

When running KYC checks, what if the contact does not have a UK Bank account?

OneID® who provide our KYC check service also offer an ID Document Scan alternative to their bank verification method.

Does the KYC add-on run ongoing monitoring?

No, OneID® who provide our KYC checks only provide a point-in-time check.

How much does Turnkey IPS cost?

We offer a flexible pricing model for Turnkey IPS which enables you to configure a package tailored to your needs.

Subscriptions can be billed annually or monthly and are calculated on a per named user licence basis.

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Do I need to host my own server for Turnkey IPS?

Turnkey IPS is hosted securely and accessed via the internet. This removes the need for any on premise hardware or remote connectivity solutions to access. And being Cloud hosted, all updates are managed centrally by Turnkey.

What internet browsers are compatible with Turnkey?

Turnkey IPS is supported by most browsers, however it is NOT supported by Internet Explorer. For the optimum experience we recommend Google Chrome or Microsoft Edge.

Do I need to have a Microsoft 365 account to use Turnkey IPS?

Yes, Microsoft 365 is required to connect with Turnkey IPS for generating Word documents, spreadsheets, sending emails and for cloud storage in OneDrive or SharePoint. You will need to opt for the Business Premium version of Microsoft 365 if you are considering upgrading to Turnkey IPS.

Is your KYC add-on feature for Turnkey IPS approved by the regulators?

We have consulted with the IPA regarding the use of OneID and have demonstrated the system to them. The IPA has confirmed that OneID meets the requirements for verifying an individual’s identity for KYC purposes and is supportive of its use by IPA members. They emphasise that, as with any identification process, Insolvency Practitioners must continue to meet their obligations under MLR17 (as amended) and ensure they are satisfied that the information provided is sufficient to verify an individual’s identity.

Still have questions?

Get in touch with the Turnkey team today.

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