Privacy policy

What our privacy policy governs

This Privacy Policy applies to our website and any services we provide through it (“our services”).“Personal information” refers to any data that can identify you, either on its own or when combined with other information: for example, your name, address, or location data. Any personal information you provide to us, or that we collect about you, will be processed in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) (“the legislation”).

When we collect personal information through your interactions with our site, such as your IP address or cookies, we act as the data controller.

What do we collect?

Information you provide to us includes your name, address, email address, phone number, and IP address. We also automatically collect data such as the pages you visit, the services you view, visit times, interaction details (including scrolling and clicks), download errors, files downloaded, session duration, and similar behavioural information. Additionally, we may receive information from third parties, such as analytics or marketing partners, where permitted.

How do we collect your data?

When you visit our site, you may be prompted to manage your preferences through a cookie banner, with links to this Privacy Policy and our Cookie Policy. Some data processing relies on your consent, such as optional cookies and direct marketing, while other processing is based on our legitimate interests, contractual requirements, or legal obligations. If you choose not to accept optional cookies, we will still receive limited technical information automatically sent by your device (including browser type, time zone, and operating system), which is used only for essential functions such as site administration, troubleshooting, performance monitoring, and basic statistics.

How will we use your data?

We may use your personal information to deliver our services, ensure content displays correctly on your device, improve our website through analysis and security measures, communicate with you about services or updates, and - where you have given consent - send you marketing information.

Lawful basis for processing

Our lawful bases for processing personal data under Article 6 of the UK GDPR include consent (where you have agreed to specific processing), performance of a contract (where processing is necessary to deliver our services), compliance with legal obligations, protection of vital interests, tasks carried out in the public interest, and our legitimate interests as a business where these do not override your rights and freedoms.

How do we store your data?

Personal information is stored in the UK and the European Economic Area (EEA). Where we use service providers outside these areas, we ensure appropriate safeguards are in place such as adequacy decisions or contractual clauses approved by the UK Information Commissioner’s Office (ICO).

Security

We use appropriate security measures including encryption in transit and at rest (where reasonable) to protect your personal data. However, transmission over the internet is never completely secure. Once received, we apply strict procedures and ‘privacy by design’ measures to minimise risk.

Data retention

We will retain your data only as long as is necessary.

Where we are a data controller, we will hold onto your personal information in accordance with our Retention Policy.

What are your data protection rights?

You have the following rights under UK GDPR:-

You have the right to access your personal data, request rectification of any inaccurate information, and request erasure of your data (the “right to be forgotten”). You may also ask for restriction of processing, exercise your right to data portability, and object to the processing of your data, including for marketing purposes. Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please email us or use the contact details shown below to call or write to us. We have one month to respond to you.

How to contact the appropriate authority

Should you wish to report a complaint you may contact the Information Commissioner’s Office (ICO).

Marketing communications

We may use your email address to send newsletters, updates and marketing communications. You can opt out at any time by following the instructions contained in the emails or by contacting us

Privacy policies of other website

Our company website may include links to other websites. This Privacy Policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.

Children's data

Our site and services are not directed to children under 13. We do not knowingly collect data from children.

Changes to our policy

We may change this Privacy Policy if required for legal or operational reasons or to reflect changes to our services. Updates will be posed on this page with a new “Last Updated” date.

How to contact us

This site is operated by Turnkey Computer Technology Limited, a company registered in Scotland with company number SC072426. Our registered office is at Thornton Lodge, East Kilbride Road, Glasgow G76 9HW. Turnkey Computer Technology Limited and Turnkey PTY Limited are wholly owned subsidiaries of Turnkey (Global) Limited.For any questions regarding this Privacy Policy or how we handle your data, please email us or call us on +44 (0)141 644 5444.

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