Product Specialist - UK

About us

Established in 1980 by Dr. Barry Wood, Turnkey is the proud creator of Turnkey IPS, IPS SQL, and the Insolvency Portal.  We are a leading insolvency case management company dedicated to delivering innovative and efficient solutions that streamline insolvency and restructuring processes. Our technology-driven approach ensures seamless case management, compliance, and stakeholder engagement. We are looking for a Product Specialist who will work with the team in the provision of support to our clients in an efficient and effective manner.

Responsibilities

• Serve as the primary point of contact for clients seeking advice and guidance on our products.
• Ensure the issue is fully documented on the system.
• Provide expert advice on the use and application of products to clients, ensuring they receive exceptional service and achieve desired solution.
• Responsible for troubleshooting issues across the range of current tools and products.
• Understand in depth, the Turnkey IPS on Cloud System and functions to be able to provide expert support.
• Liaise with appropriate staff to ensure issues are resolved quickly and efficiently to the satisfaction of the client.
• Assist the front line support team in fielding support calls when required.

Requirements

• Previous experience in Turnkey IPS (either SQL or on Cloud) is required.
• A sound understanding and knowledge of insolvency required (preferably 2-5 years experience within the insolvency profession).
• Organised, innovated and deadline driven.
• Passionate about customer service, attention to detail and exceeding customer expectations.
• A highly motived self-starter who is used to fast paced working.
• A strong confident facilitator, with the ability to manage both virtual and face to face support sessions.
• A sound understanding of MS Office.

What We Offer

• Competitive salary and performance bonus package.
• Collaborative and inclusive work environment.
• Ongoing training and personal development with progression opportunities.
• A generous holiday allowance that increases the longer you’re with us
• Private healthcare cover
• Generous pension scheme
• Death in service cover
• Complimentary on-site parking
• Hybrid working
• Company days out
• A day off on your birthday