SME (TPS)

Overview

As a member of the TPS team, you will contribute to the delivery and configuration of TPS (Transaction Processing System) for clients migrating from IPS SQL, with a particular focus on larger client implementations. You will act as a subject matter expert, drawing on your insolvency background to ensure client requirements are thoroughly understood and translated into effective solutions. While direct client delivery is expected for large clients, you will also support the onboarding team with TPS elements for standard client onboarding projects.

Alongside onboarding, you will play an active role in product improvement through issue investigation, story creation, and testing support. You will also contribute to internal knowledge sharing, assist with escalated support issues, and collaborate with other teams across the business to ensure that TPS remains aligned with client needs and strategic direction.

TPS team members are expected to take ownership of system quality, actively identifying opportunities to improve functionality and stability, reduce support demand, and improve the overall user experience.  A commitment to continuous improvement is essential as we scale the product for broader adoption across the UK and international markets.

Key Responsibilities

Client Onboarding and Solution Delivery

• Participate in the delivery of TPS for clients migrating from IPS SQL, with a focus on high-complexity, high-value implementations.

• Act as a TPS subject matter expert during onboarding, ensuring client requirements are understood, documented, and implemented correctly.

• Support the onboarding team in the TPS configuration, where required for 'standard' client projects.

• Assist with maintenance and creation of TPS related documentation and internal knowledge transfer to improve quality and internal expertise.

Product Development and System Improvement

• Investigate issues raised by clients or internal teams and contribute to root cause analysis.

• Write or contribute to user stories that improve or extend TPS functionality based on real-world client needs.

• Participate in the testing process, including regression testing and verification of new features and fixes.

• Provide feedback on usability and performance, helping to shape a robust and user-friendly product.

Cross-Team Collaboration and Support

• Liaise with the support team on TPS-related escalations, ensuring issues are resolved efficiently and effectively.

• Share specialist knowledge and contribute to ad hoc training for colleagues across the business.

• Participate in client-facing sessions, demos, and workshops when required to support sales or onboarding.

Quality and Stability

• Identify recurring pain points or inefficiencies in the system and work with the product team to address them.

• Champion improvements that reduce TPS-related support demand and improve client satisfaction.

• Maintain a high standard of documentation and client communication.

Qualifications

• A recognised accounting qualification such as AAT (or higher) and an insolvency qualification such as the CPI would be advantageous.

• Prior experience working within the insolvency industry (e.g. as a case administrator, case manager, cashier, or insolvency practitioner).

• Strong understanding of UK insolvency legislation and transactional requirements; familiarity with foreign insolvency frameworks is beneficial but not essential.

• Excellent communication skills, with confidence in engaging directly with clients and explaining complex technical processes clearly and professionally.

• Proven problem-solving skills, with the ability to investigate, analyse, and articulate system behaviour and user issues.

• Comfortable working across multiple teams and adapting to a dynamic workload that balances onboarding, support, and product development.

• Attention to detail and a commitment to quality in documentation, testing, and client-facing activities.

• A collaborative mindset and willingness to share knowledge, provide peer support, and contribute to continuous improvement.

• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.

• A desire to be challenged and to grow with the business as it expands into new markets and evolves its product offering.

• Familiarity with IPS Cloud is desirable, but full training and mentoring will be provided.

What We Offer

• Competitive salary and performance bonus package

• Collaborative and inclusive work environment

• Ongoing training and personal development with progression opportunities

• A generous holiday allowance that increases the longer you’re with us

• Private healthcare cover

• Generous pension scheme

• Complimentary on-site parking

• Hybrid working

• Company days out

• A day off on your birthday

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